FAQ (Frequently Asked Questions)

General Questions

Tips & Tricks

General Questions

All we ask from you, our customer, is that you tell your friends about YourEstate.com.au or perhaps if you participate in a discussion forum you could mention about us there. Of course you are not obliged to do so, but it is in your interests as well as ours for this web site to get as much Internet traffic as possible - there are better chances that you will find a potential buyer / tenant for your property or otherwise property that suits your requirements.

Please see our service description for detailed information on what services are available for our customers.

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When you are creating the property profile you will be given options: Sale by Owner, Sale through Agency etc.

Choose the appropriate option and save your property profile.

If you are selling/renting out your property through a real estate agent you will need to specify the agents name and phone/mobile number in your property profile. We also recommend to use the "Inspection Timetable" so that potential buyers/tenants know exactly when to come and look at the property.

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When you are creating the property profile you will be given options: Sale by Owner, Sale through Agency etc.

Choose the appropriate option and save your property profile.

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For more information about how we may use your personal details please read our Privacy Policy.

To register you can click on the "Register" link on our main page or just follow this link.

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YourEstate.com.au are offering you a conceptually new service - let the Property Owners and Real Estate Agents find you, with all your requirements saved in our database, they can either perform a manual search or better still, match their property listing with Property Seekers' Profiles. Our system allows you to be very precise in specifying what you want, so for example nobody should be offering you a one bedroom flat if you are looking for a three bedroom family home and visa versa.

You can also set up an e-mail alert at the frequency you want i.e. daily, weekly, fortnightly and monthly - you will be receiving e-mails with property listings matching your Property Seeker's Profile.

Have a look at the Property Seekers' Service description for detailed information.

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Once registered you will need to follow these steps to add your Property Seeker Profile:

1.	Click on "Login" link on the main page
2.	On the login page provide your e-mail address and password
3.	Once you logged in follow the "Manage" link in the "Property Seeker Profile(s)" box.
4.	Click on "Add a Property Seeker Profile". It will take you to Step 1 - you will need to choose the category, either of the following: Buy Residential, Rent Residential, Rent Holiday, Buy Commercial, Lease Commercial, Buy Business, Buy Land, Buy Rural. Once you picked the appropriate category click on "Next >>".
5.	Step 2 - you will need to enter your search criteria: what type(s) of property you are looking for, the suburbs (up to 10 suburbs), your price range (you may choose not to publish your price range) etc. You can also specify your "Must haves" - property features that are important to you. Be careful with your "Must haves" so that you do not discourage Real Estate Agents and Property Owners from contacting you. If you want to set up an e-mail alert check the "Activate my e-mail alert" box under the "Search criteria preferences" section and choose the frequency of your e-mail alert. If you want your Property Seeker Profile being viewable by Real Estate Agents and Property Owners check the "Publish my search criteria" box under the "Search criteria preferences" section. If for some reason you do not want your Property Seeker Profile to be available on the Internet just leave this box blank.
6.	Step 3 - you will be asked to confirm the information you've entered in the previous steps. If you want to change something you can press "<< Back" button (you can also edit your Property Seeker Profile later at any time), otherwise press the "Finish" button. Now your Property Seeker Profile has been saved in our database.

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Once registered you will need to follow these steps to add your property:

1.	Click on "Login" link on the main page
2.	On the login page provide your e-mail address and password
3.	Once you logged in follow the "Manage" link in the "Property Listings" box, it will take you to the "Property listings" page. Choose the appropriate category (either of the following) Residential Sales Rentals Holiday Rentals Commercial Sale Commercial Lease Businesses Land Rural
4.	To create a new property listing just click on "Add a new property" link, it will take you to the "Add property form". You will need to enter the information about your property. When you finished entering the property details click on the "Save" button and your property listing will be saved in our database. To add your property to the "Featured Properties" section on the index page at YourEstate.com.au click on To edit your property listing click on you can modify any details you entered when you created the property listing. To add / edit / delete pictures for your property listing click on You can upload up to 100 images. Note: the allowed file formats are - JPEG, GIF, PNG; the file size should not be greater than 3 Mb. To add / modify / delete inspections for your property listing click on You can specify up to 10 inspections. To mark your property listing as either sold, rented or leased out click on . To match your property with Wanted Ads saved in our database click on . If you want to withdraw your property (if for some reason you no longer want to sell, lease or rent your property) you can do so by clicking on .

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http://www.yourestate.com.au/ad/9999/

Where 9999 is the Id of your property listing. The property Id can be seen on the "Property Listings" page or when you edit the property profile.

You can reference this address from other web sites i.e. discussion forums, to increase the Internet traffic to your property listing.

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The index page at YourEstate.com.au is getting approximately 50% of all the site traffic and is indexed by the major Internet Search Engines including Yahoo!, Ninemsn, Google, Looksmart, AOL, Alltheweb and many others.

Your property will also appear in the Real Estate section at Australian free classifieds freeAd.com.au

Another advantage of a Featured Listing is: featured property listings are always displayed at the top of the search results (on the property search page).

The prices are as follows (all prices are in Australian dollars):

30 days	$38.00 AUD
60 days	$56.00 AUD
90 days	$77.00 AUD

Please have a look at our Advertising Packages and Prices page for more information or contact us if you have any questions.

Note: "Featured Properties" listings are displayed in chronological order - the latest listings appear at the top and older listings at the bottom.

The fees listed above are not refundable, for example: if you listed your property for 30 days and sold it in 2 days we do not refund the fees you paid for inclusion in "Featured Properties".

You can upgrade your property listing to either Standard Listing or Featured Listing by clicking on the property management page.

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Tips & Tricks

For example: the property you are trying to sell is a residential house but it also has an office, therefore you can advertise it in two categories - Residential Sales and Commercial Sales. Another example would be if you are trying to rent out your property for a long term (as a Residential Rental) but you also want to lease it as a holiday house if the opportunity presents itself, in this case you could put it in two categories - Residential Rentals and Holiday Rentals.

You could upgrade one of those listings to a Featured Listing and upgrade the other one to Standard Listing (you cannot have two Featured Listings for the same property). That would give your property greater exposure and would increase your chances of finding a buyer / tenant quicker than if you had your listing in only one category.

Another thing that we highly recommend is uploading images of your property. The listings with pictures get much better response rate than the ones without pictures. You will be able to upload images once you've upgraded your property to Standard Listing or higher.

Please see our Advertising Packages and Prices for the available options.

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